Biography
Dr. Kevin Hong is a Professor of Business Technology and Miami Herbert Centennial Endowed Chair at the Miami Herbert Business School, University of Miami. Dr. Hong currently serves as a Senior Editor of Production and Operations Management, and an Associate Editor of Information Systems Research. He is also currently co-editing a POM Special Issue on Social Technologies in Operations.Dr. Hong’s research interests are in the areas of Future of Work, Digital Platforms, Digital Media, and Human-AI Interactions. His research has been published in premier journals such as Management Science, Information Systems Research, MIS Quarterly, Production and Operations Management, and INFORMS Journal on Computing. His work has been supported by prestigious grants from the Robert Wood Johnson Foundation and the National Science Foundation.Prior to his academic career, Dr. Hong worked as an analyst at a leading investment bank and as a language specialist for the International Olympics Committee. He serves as an advisor or research scientist for many tech companies and startups, primarily working with them on large-scale digital field experimentation efforts.Education
| 2014 | Ph.D. Business Administration, Temple University |
Professional Experience
| 2023 - | Miami Herbert Centennial Endowed Chair, Miami Herbert Business School, University of Miami |
| 2022 - | Professor of Business Technology, Miami Herbert Business School, University of Miami |
| 2020 - 2022 | C. T. Bauer Professor of Artificial Intelligence & Digital Society, C. T. Bauer College of Business, University of Houston |
| 2020 - 2022 | Professor of Information Systems and Business Analytics, C. T. Bauer College of Business, University of Houston |
| 2018 - 2020 | Associate Professor of Information Systems (tenured), W. P. Carey School of Business, Arizona State University |
| 2014 - 2018 | Assistant Professor of Information Systems, W. P. Carey School of Business, Arizona State University |
Honors & Acknowledgements
OUTSTANDING PHD ALUMNI AWARD, FOX SCHOOL OF BUSINESS, TEMPLE UNIVERSITY, 2020
W. P. CAREY SCHOOL DEAN’S LIST FOR TEACHING IMPACT, ARIZONA STATE UNIVERSITY, 2020
SANDY SLAUGHTER EARLY CAREER AWARD, INFORMS INFORMATION SYSTEMS SOCIETY, 2019
BEST ASSOCIATE EDITOR OF THE YEAR AWARD, INFORMATION SYSTEMS RESEARCH, 2019
AIS EARLY CAREER AWARD, ASSOCIATION FOR INFORMATION SYSTEMS, 2018 W. P. CAREY FACULTY RESEARCH AWARD, ARIZONA STATE UNIVERSITY, 2017
W. P. CAREY FACULTY RESEARCH AWARD, ARIZONA STATE UNIVERSITY, 2017
OUTSTANDING TEACHING AWARD, Arizona State University, 2016 ACM SIGMIS Doctoral Dissertation Award, Association for Computing Machinery, 2014
ACM SIGMIS Doctoral Dissertation Award, Association for Computing Machinery, 2014
Future of Work, Digital Platforms, Digital Media, Human-AI Interactions
Publications
Zhao K, Lu Y, Hu Y, Hong Y. Direct and Indirect Spillover from Content Providers’ Switching: Evidence from Online Live Streaming. (Information Systems Research, Forthcoming. 2023).
Zheng X, Cao J, Hong Y, Yang S, Ren X. Differential Effects of Multi-dimensional Review Evaluations on Product Sales for Niche vs. Mainstream Products. (MIS Quarterly, Forthcoming. 2023).
Huang N, Wang L, Hong Y, Lin L, Guo X, Chen G. When the Clock Strikes: A Multi-Method Investigation of On-the-Hour Effects in Online Learning. (Information Systems Research, Forthcoming. 2023).
Sabzehzar A, Burtch G, Hong Y, Raghu TS. Putting Religious Bias in Context: How Offline and Online Contexts Shape Religious Bias in Online Pro-social Lending. (MIS Quarterly, Forthcoming. 2023).
Liang C, Peng J, Hong Y, Gu B. The Hidden Costs and Benefits of Monitoring in the Gig Economy. (Information Systems Research, Forthcoming. 2023).
Wang L, Huang N, Hong Y, Liu L, Guo X, Chen G. Voice-Based AI in Call Center Customer Service: A Natural Field Experiment. (Production and Operations Management, Forthcoming. 2023).
Liang C, Hong Y, Chen PY, Shao BBM. The Screening Role of Auction Design Parameters in Online Service Outsourcing Platforms. 33(4):1324–1343 (Information Systems Research. 2022).
Huang N, Burtch G, He Y, Hong Y. Managing Congestion in a Matching Market via Demand Information Disclosure. 33(4):1196–1220 (Information Systems Research. 2022).
Burtch G, He Q, Hong Y, Lee D. How Do Peer Awards Motivate Creative Content? Experimental Evidence from Reddit. 68(5):3488-3506 (Management Science. 2022).
Li Z, Liang C, Hong Y, Zhang Z. How Do On-demand Ridesharing Services Affect Traffic Congestion? The Moderating Role of Urban Compactness. 31(1):239-258 (Production and Operations Management. 2022).
Hu Y, Hong Y. SHEDR: An End-to-End Neural Event Detection and Recommendation Framework for Hyperlocal News Using Social Media. 34(2):790–806 (INFORMS Journal on Computing. 2022).
Hong Y, Peng J, Burtch G, Huang N. Just DM Me (Politely): Direct Messaging, Politeness, and Hiring Outcomes in Online Labor Markets. 32(3):786-800 (Information Systems Research. 2021).
Burtch G, Hong Y, Kumar S. When Does Dispute Resolution Substitute for a Reputation System? Empirical Evidence from a Service Procurement Platform. 30(6):1565-1582 (Production and Operations Management. 2021).
Chen PY, Hitt LM, Hong Y, Wu SY. Measuring Product Type and Purchase Uncertainty with Online Product Ratings: A Theoretical Model and Empirical Application. 32(4):1470–1489 (Information Systems Research. 2021).
Hong Y, Shao BBM. On Factors that Moderate the Effect of Buyer-Supplier Experience on E-Procurement Platforms. 30(4):1034-1051 (Production and Operations Management. 2021).
Huang N, Burtch G, Hong Y, Pavlou PA. Unemployment and Worker Participation in the Gig Economy: Evidence from An Online Labor Market. 31(2):431-448 (Information Systems Research. 2020).
Huang N, Burtch G, Gu B, Hong Y, Liang C, Wang K, Fu D, Yang B. Motivating User-Generated Content with Performance Feedback: Evidence from Randomized Field Experiments. 65(1):327-345 (Management Science. 2019).
Kanat I, Hong Y, Raghu TS. Surviving in Global Online Labor Markets for IT Services: A Geo-economic Analysis. 29(4):893-909 (Information Systems Research. 2018).
Chen PY, Hong Y, Liu Y. Value of Multi-dimensional Rating Systems: Evidence from a Natural Experiment and Lab Experiments. 64(10):4629-4647 (Management Science. 2018).
Hong Y, Hu Y, Burtch G. Embeddedness, Pro-Sociality, and Social Influence: Evidence from Online Crowdfunding. 42(4):1211-1224 (MIS Quarterly. 2018).
Burtch G, Hong Y, Bapna R, Griskevicius V. Stimulating Online Reviews by Combining Financial Incentives and Social Norms. 64(5):2065-2082 (Management Science. 2018).
Huang N, Hong Y, Burtch G. Social Network Integration and User Content Generation: Evidence from Natural Experiments. 41(4):1035-1058 (Lead Article). (MIS Quarterly. 2017).
Hong Y, Pavlou PA. On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services. 28(3):547-562 (Information Systems Research. 2017).
Hong Y, Pavlou PA, Shi N, Wang K. On the Role of Fairness and Social Distance in Designing Effective Social Referral Systems. 41(3):787-809 (MIS Quarterly. 2017).
Hong Y, Wang CA, Pavlou PA. Comparing Open and Sealed Bid Auctions: Evidence from Online Labor Markets. 27(1):49-69 (Information Systems Research. 2016).
Hong Y, Pavlou PA. Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents. 25(2):328-344 (Information Systems Research. 2014).
Dimoka A, Hong Y, Pavlou PA. On Product Uncertainty in Online Markets: Theory and Evidence. 36(2):395-426 (MIS Quarterly. 2012).
