A. Parasuraman

Professor Emeritus


 
Career

Education

1975D.B.A. Major: Marketing; Minors: Quantitative Business Analysis and Statistics Indiana University
1972MBA Major: Marketing Indian Institute of Management, Ahmedabad, India
1970 B.Tech. Major: Mechanical Engineering Indian Institute of Management, Madras, India

LIST OF SPECIALTIES: Services marketing; service quality measurement; the role of technology in customer service; marketing research methodology/model building; business-to-business marketing; and marketing management and strategy

LIST OF SPECIALTIES: Services marketing; service quality measurement; the role of technology in customer service; marketing research methodology/model building; business-to-business marketing; and marketing management and strategy

Professional Experience

2019 - Mentor, AIM-Parasuraman Center for Service Excellence, IFIM Business School, Bengaluru, India
2019 - Pro-Chancellor, Vijaybhoomi University, Karjat (Greater Mumbai), India
2019 - Emeritus Professor of Marketing and James W. McLamore Chair Emeritus, University of Miami
1994 - 2019Professor and Holder of The James W. McLamore Chair in Marketing, University of Miami
2013 - 2016Chairperson, Marketing Department, University of Miami School of Business Administration
2013 - 2016Director of Doctoral Programs, University of Miami School of Business Administration
2007 - 2011Director of Doctoral Programs, University of Miami School of Business Administration
2008 - 2010Vice Dean of Faculty, University of Miami School of Business Administration
2004 - 2006Chairperson, Marketing Department, University of Miami School of Business Administration
1991 - 1994Federated Professor of Marketing, Texas A&M University
1987 - 1990Foley's/Federated Professor of Retailing and Marketing Studies, Texas A&M University
1986 - 1987Professor of Marketing, Texas A&M University
1981 - 1986Associate Professor of Marketing, Texas A&M University (tenured September 1982)
1979 - 1981Assistant Professor of Marketing, Texas A&M University
1975 - 1979Assistant Professor of Marketing, University of Northern Iowa
1972 - 1975Associate Instructor, Indiana University
1972 - 1972Research Associate, Indian Institute of Management, Ahmedabad, India

Honors & Acknowledgements

Recognized by Clarivate Analytics/Web of Science as a Highly Cited Researcher, 2014, 2017, 2019
Recognized by the Kelley School of Business, Indiana University, as “Distinguished Alumnus of the Doctoral Program”, April 2019
Recipient of American Marketing Association Higher Ed SIG’s 2018 Lifetime Achievement Award
Recipient of the Bank of America Senior Faculty Research Award, May 2016
Inducted as a Fellow of the American Marketing Association, 2016
Included in 2014 Thomson Reuters Highly Cited Researchers
American Marketing Association’s 2013 Gilbert A. Churchill Award
Appointed as Honorary Fellow of the METEOR Research Group, Maastricht University, Netherlands, June 2012
American Marketing Association’s 2012 Paul D. Converse Award
Recipient of Honorary Doctorate, Maastricht University, Netherlands, January 2011
Honored by MBA students as the “Best Elective Course Instructor”, 2010, 2009
Honored by EMBA students as the “Best Professor”, 1998, 1996, 2000, 2009
Society of Marketing Advances’ “Elsevier Distinguished Scholar Award”, November 2009
Outstanding Teaching Award, University of Miami School of Business Administration, 2007
Journal of the Academy of Marketing Science“Outstanding Reviewer Award”, 2003 - 2006
Outstanding Research Award, University of Miami School of Business Administration, 2000, 2003, 2005
“Distinguished Alumnus Award” Indian Institute of Technology, Madras, India, 2005
Named to the Chartered Institute of Marketing (U.K.)’s “Guru Gallery,” which profiles the 50 leading marketing thinkers, 2004
Named “Distinguished Fellow of the Academy of Marketing Science”, 2004
Journal of Retailing “Outstanding Reviewer Award”, 2003
Academy of Marketing Science’s “Outstanding Marketing Educator” Award, 2001